課程對象:現職各級主管與專業人員
商品分類:企業內訓
商品標籤:
溝通協調,溝通協調
課程資訊:
【課程目標】
1. Understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.
2. Lay the groundwork for negotiation.
3. Identify what information to share and what to keep to yourself.
4. Understand basic bargaining techniques.
【授課語言】
英文
課程大綱:
【Unit】
Program highlight
【Part A. The Nature of Negotiation】
A1. Introduction to negotiation
A2. Three important themes
A3. Characteristics of a negotiation situation
A4. Interdependence
A5. Two dilemmas
A6. Mutual adjustment
A7. Value claiming and value creation
【Part B. Types of negotiation】
B1. Purpose of negotiation
B2. Types of negotiation
B3. Towards agreement
B4. Independent advantage
B5. Conflict
【Part C. Preparing for a negotiation】
C1. Key items to be included
C2. Support materials for an effective negotiation
C3. Possible concessions
C4. Practice 1 and debriefing
【Part D. Stating opening and objectives】
D1. Opening statements
D2. Exercise
D3. Welcoming
D4. Stating aims and objectives
D5. Stating shared aims and objectives
D6. Practice 2
D7. Practice 3
【Part E. Getting what you can】
E1. Bargaining and making concessions
E2. Accepting and confirming
E3. Summarizing and looking ahead
【Part F. Not getting what you don’t want】
F1. Types of negotiator
F2. Dealing with conflict
F3. Rejecting
F4. Ending the negotiation
【Part G. Q&A】
Summary and commetary